Privacy Policy

Commonsense Consulting Pty Ltd ("Commonsense Consulting", "we", "us" or "our") respects your privacy. This policy explains what personal information we collect, why we collect it, how it is used and disclosed, and how you can access, correct or ask us about it. It applies to our website and to our dealings with clients, prospective clients and other individuals we interact with in the course of our business.

Information we collect

We collect personal information that is reasonably necessary for our business, including:

Contact and enquiry details you provide through our website enquiry form or otherwise, such as your name, company, email address, phone number, organisation size and the content of your enquiry.

Information you provide when engaging us for services, including billing and account contact details, and technical information reasonably necessary to deliver managed IT, cyber security, Microsoft 365, communications, infrastructure or project services.

Information collected automatically when you visit our website, such as general usage and analytics data, which may be collected through cookies or similar technologies.

How we use your information

We use personal information to respond to enquiries and provide requested assessments, to deliver and support the services we are engaged to provide, to communicate with clients about their account or service delivery, to maintain the security and proper functioning of our systems and services, and to meet our legal and regulatory obligations.

We do not use personal information collected through the website enquiry form for unrelated marketing without your consent.

Disclosure of information

We do not sell personal information. We may disclose personal information to third parties who help us operate our business and deliver services, such as hosting and infrastructure providers, technology vendors and subcontractors engaged to support client work, each of whom is expected to handle information appropriately. We may also disclose information where required by law.

Data security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

Access and correction

You may ask us for access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. We will respond to reasonable requests within a reasonable timeframe.

Cookies and analytics

Our website may use cookies or similar technologies to support basic functionality and to understand how the site is used, so we can improve it. You can control or disable cookies through your browser settings, though some parts of the site may not function as intended if you do.

Complaints

If you have concerns about how we have handled your personal information, please contact us using the details below so we can address them directly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. The current version will always be available on this page.

Contact us

For any questions about this policy or how your personal information is handled, contact us at support@commonsense.com.au or 02 9037 6500.